AI & Future Tech
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Small businesses say AI hasn’t lived up to the hype
AI provided some advantages but isn’t quite living up to its promise, according to a survey from American Express.
By Lindsey Wilkinson • May 5, 2025 -
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‘We’re not dabbling here’: AWS backs infrastructure investments as revenues soar
The largest hyperscaler poured billions into cloud capacity during Q1 to meet rising AI demand, CEO Andy Jassy said.
By Matt Ashare • May 2, 2025 -
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Salesforce expands model lineup in support of agentic AI
The software vendor added variations to its family of large action models for on-device implementation, limited GPU resources and industrial applications.
By Lindsey Wilkinson • May 1, 2025 -
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Microsoft races to keep up with surging cloud demand
“We are working hard across all of the teams — hardware, software, even the build teams — to get things in place as quickly as possible,” CFO Amy Hood said Wednesday.
By Matt Ashare • May 1, 2025 -
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American Honda steers AI efforts with data governance, quality focus
The generative AI early adopter has worked to improve data management as it aims for better model accuracy and performance to bolster decision-making.
By Lindsey Wilkinson • May 1, 2025 -
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How Roche revitalized customer analytics across its data estate
As the nearly 130-year-old pharmaceutical company consolidated its CRM systems, it cut down on vendor costs and paved the way for AI adoption.
By Matt Ashare • April 30, 2025 -
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Big banks ramp up AI hiring as gains materialize
JPMorgan Chase, Wells Fargo and Citigroup led the talent recruitment charge over the last six months, according to Evident Insights research.
By Matt Ashare • April 30, 2025 -
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Enterprise AI underscores need for data process upgrade
More than 4 in 5 decision-makers say data ownership has changed over the last year as AI adoption has expanded, a Harris Poll survey found.
By Lindsey Wilkinson • April 30, 2025 -
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Verizon plans AI-driven experiences as it fights customer churn
The wireless network provider reported higher levels of customer churn in the first quarter following price hikes. Executives see AI-driven customer experiences as part of the solution.
By Bryan Wassel • April 29, 2025 -
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4 compliance questions for CIOs considering AI projects
IT leaders must consider the legal implications of potential use cases in order to rein in risks.
By Lindsey Wilkinson • April 28, 2025 -
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IBM pledges $150B toward US-based manufacturing, research
The investment plans include $30 billion for domestic mainframe and quantum computing development, the company said Monday.
By Matt Ashare • April 28, 2025 -
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Intel forecasts Q2 revenue dip, trims headcount under new CEO
The company expects revenue to drop by as much as 12% due in part to “very fluid trade policies” in the U.S., CFO David Zinsner said Thursday.
By Roberto Torres • April 25, 2025 -
Lindsey Wilkinson/CIO Dive
Why AI adoption calls for more collaboration between privacy, IT leaders
While GDPR brought both units closer together, AI is now ushering in a new era of partnership, panelists said during IAPP’s Global Privacy Summit this week.
By Lindsey Wilkinson • April 25, 2025 -
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Google pours billions into AI, cyber and infrastructure expansion
The tech giant’s cloud profits more than doubled year over year as it invested more than $17 billion, primarily in servers and data centers.
By Matt Ashare • April 25, 2025 -
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Trump administration launches AI training push
The executive order, issued Thursday, establishes a task force on AI education to expand access to youth apprenticeships.
By Roberto Torres • April 24, 2025 -
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IBM touts software segment gains as infrastructure revenue falls
Despite tariff-driven economic uncertainty, the company has not seen a major shift in IT buying behavior, IBM CEO Arvind Krishna said Wednesday.
By Matt Ashare • April 24, 2025 -
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Inside Walmart’s all-in playbook for generative AI, agentic tools
The company is “throwing the doors wide open” and wants associates to use the technology every day, executives told CIO Dive.
By Lindsey Wilkinson • April 24, 2025 -
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Businesses tap agentic AI to bridge persistent skill shortages
Leaders say they plan to invest in customer service, marketing and product development automation tools, according to a Microsoft report.
By Roberto Torres • April 23, 2025 -
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AI impact on data breach outcomes remains ‘limited’: Verizon
While AI-generated text in malicious emails has doubled, the rate of successful phishing breaches is stable, according to a Wednesday report.
By Lindsey Wilkinson • April 23, 2025 -
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Estée Lauder revamps IT leadership with transformation in mind
The global cosmetics company recruited Brian Franz from investment firm State Street to be its first chief technology, data and analytics officer.
By Matt Ashare • April 22, 2025 -
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Banks gear up to boost cybersecurity, cloud and data spending
In the race to scale generative AI capabilities, executives plan to increase foundational technology investments, according to Broadridge.
By Matt Ashare • April 21, 2025 -
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Microsoft strengthens in-house cyber governance, training
As part of its Secure Future Initiative, Microsoft overhauled security practices following a series of crippling cyberattacks.
By David Jones • April 21, 2025 -
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IT leaders want better security, data privacy from AI agents
Despite identifying areas of concern, nearly all companies plan to expand agentic use in the next 12 months, a Cloudera report found.
By Lindsey Wilkinson • April 18, 2025 -
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Leaders pursue ML engineers, AI researchers in hiring efforts
For CIOs, filling specialized job openings has emerged as a key challenge, according to an EPAM Systems survey.
By Roberto Torres • April 18, 2025 -
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Citi eyes AI productivity gains as it consolidates data systems
“I’m not sure any bank finishes its modernization,” CEO Jane Fraser told investors during a Q1 2025 earnings call Tuesday.
By Matt Ashare • April 17, 2025
